1. General Questions

• 1.1.  What is the difference between Windows and Linux Hosting?
• 1.2.  How can I change my Billing options?
• 1.3.  How can I change my connection options?
• 1.4.  Can I accept Credit Cards on my website, is it safe?
• 1.5.  What Is SSL?
• 1.6.  I lost my password, what can I do?
• 1.7.  What happens if I exceed my monthly bandwidth?
• 1.8.  Can I purchase more disk space?
• 1.9.  What happens if I buy services in the middle of my billing cycle?
• 1.10. How can I enable my SiteStudio?

2. Web

• 2.1.   How can I disable Indexes?

3. E-mail

• 3.1.   I am having trouble accessing my e-mail with Netscape.
• 3.2.   How do I pop in to pick up my virtual domain email?
• 3.3.   I can't send mail with Outlook Express. I get a rcpthosts error.
• 3.4.   How do I get FormMail working?

4. Domain Name

• 4.1.   What is a Domain Name?
• 4.2.   What does "Registering a Domain Name" mean?
• 4.3.   How can I get a domain name in .com, .net or .org?
• 4.4.   What is involved in registering a domain name in .com, .net or .org?
• 4.5.   Will my name and contact information be publicly available?
• 4.6.   How long does a domain name registration last? Can it be renewed?
• 4.7.   How much does a domain name registration name cost?
• 4.8.   How long does it take to register or transfer a domain name?
• 4.9.   Someone else has registered by company's name as a .com domain name. What is the process for resolving my complaint?
• 4.10. What are the rules for registration of .net and .org names?
• 4.11. Are .com, .net, and .org domain names available for registration on a global basis?
• 4.12. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
• 4.13. What is a stopgap domain?

5. FTP

• 5.1. Anonymous FTP users don't see the content of my directory.
• 5.2. How come my virtual FTP users can browse my root directory?

6. Troubleshooting

• 6.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
• 6.2. I am getting errors with FrontPage.
• 6.3. My Webalizer doesn't work. What's the problem?
• 6.4. The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it.
• 6.5. I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.
• 6.6. ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
• 6.7. My SiteStudio doesn't work correctly.
• 6.8. I can't install EasyApp applications right on www.example.com, but on www.example.com/application_name/

1.1. What is the difference between Windows and Linux Hosting?

Linux hosting will enable a more secure and trusted environment for you, if you need MS Access, ASP or .net services then you will need a Windows based hosting plan as Linux does not support these services.
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1.2. How can I change my billing options?

Login to your Control Panel->Under Billing Menu->Billing Info, here you can change your billing information.
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1.3. How can I change my connection options?

Login to your Control Panel->Account Settings, here you can change your connection information.
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1.4. Can I accept Credit Cards on my website, is it safe?

Yes you may accept credit cards, for security and a safe transaction you should use SSL, Floportal does support the sale and use of SSL certificates.
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1.5. What is SSL?

Secure Sockets Layer. Used by most commerce servers on the World Wide Web, this high-level security protocol protects the confidentiality and security of data while it is being transmitted through the internet. Based on RSA Data Security's public-key cryptography, SSL is an open protocol that has been submitted to several industry groups as the industry security standard. Denoted by the letters HTTPS in the URL.
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1.6. I lost my password, what can I do?

Open your Control Panel. Click on "Lost Password" then follow the steps required to retrieve your password. The system will send you your temporary password to the e-mail address you have in your Account Settings.
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1.7. What happens if I exceed my monthly bandwidth?

Depending on the total bandwidth exceeded over the plan bandwidth given will be charged at the end of the billing cycle.
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1.8. Can I purchase more disk space?

You may purchase more disk space in the increments available within your Control Panel.
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1.9. What happens if I buy services in the middle of my billing cycle?

This depends on the type of service. 1-If the service has a set-up fee and a fixed price this will be requested and processed immediately. 2- If the service has monthly charges depending on you billing cycle this will be requested at the end of your billing cycle.
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1.10. How can I enable my SiteStudio?

Login to your Control Panel, from here click on the SiteStudio icon and enable SiteStudio.
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2.1. How can I disable Indexes?

• Login to your Control Panel
• Click on "Web Options"
• Select "Disabled" on Indexes
• Click "Submit"Next to "Server Configuration , Changes need to be applied" Click "Apply".

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3.1. I am having trouble accessing my e-mail with Netscape.

In the mail setting you need to use % rather than @ in your login name. Example: user%domain.com rather than user@doamin.com
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3.2. How do I pop in to pick up my virtual domain email?

Virtual domain users need to use the following format for their user name when popping in:

	user%virtual_domain_name 

Eudora might require the following syntax:

	user%virtual_domain_name@pophost 

Microsoft clients may take the following syntax:

	user@virtual_domain 

If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".
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3.3. I can't send mail with Outlook Express. I get a rcpthosts error.

Before you can send email using your smtp server you need to set up outlook express to download email from the same mail server using POP3. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
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3.4. How do I get FormMail working?

It's a perl script. You need to add .pl as extension for CGI. You can find it on the web options page.
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4.1. What is a Domain Name?

A Domain Name is much like a trademark or a license. It allows people to find your website by name instead of by number. It also allows customers to have a much more professional look because their website can be http://www.YOURBUSINESSNAME.com instead of http://www.PROVIDERNAME.com/businessname. There can only be one of any Domain name in the world. If http://www.myweb.com is already registered by another company, then you must find a name that is not yet registered.
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4.2. What does "Registering a Domain Name" mean?

Just like a telephone number a domain name can be registered / reserved for your own use. Floportal does sell domain names to their users at yearly prices. While registering a domain name Floportal checks to see if the domain requested has been registered previously, if the domain name is available this name will be registered to the customer. Domains can be registered in yearly increments to a maximum of 10 years. Once you have registered a domain name and you keep your account valid no one else can register your domain name.
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4.3. How can I domain name with the extension .com, .net or .org?

You may purchase / register a domain name from Floportal by signing up to one of our plans, or just by registering with the Floportal domain name control panel.
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4.4. What is involved in registering a domain name in .com, .net or .org?

To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. Floportal will guide you through the process, and will make it extremely easy. Floportal will automatically contact the registrar, who will then keep records of the contact information and submit the technical information to a central directory known as the "registry." This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and will be maintained.
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4.5. Will my name and contact information be publicly available?

Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.
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4.6. How long does a domain name registration last? Can it be renewed?

Floportal provides you with the ability to register and renew the domain registrations in one-year increments, with a maximum registration period limit of ten years.
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4.7. How much does a domain name registration name cost?

The prices vary depending on the plan you select.
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4.8. How long does it take to register or transfer a domain name?

It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay. Transferring a domain name can take as low as 2 days or up to 2 weeks.
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4.9. Someone else has registered by company's name as a .com domain name. What is the process for resolving my complaint?

All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cyber squatting" and cyber piracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
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4.10. What are the rules for registration of .net and .org names?

They are the same as for .com. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations.
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4.11. Are .com, .net, and .org domain names available for registration on a global basis?

Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe. ICANN-accredited domain name registrars are also located in various countries around the world. To view the InterNIC list of domain name registrars by country, click here.
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4.12. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?

Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. Floportal supports hosting of such domains.
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4.13. What is a stopgap domain?

A stopgap domain allows to create hosting if you don't have a domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn't have any registration records in the DNS.
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5.1. Anonymous FTP users don't see the content of my directory.

Anonymous FTP users can't enter your root directory. They can enter only the directory you dedicated for anonymous ftp users.
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5.2. How come my virtual FTP users can browse my root directory?

Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP sub-accounts to restrict their access to only one directory.
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6.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.

Use FTP active mode (disable passive). It is in your computer's FTP configuration.
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6.2. I am getting errors with FrontPage.

Try switching it off and back on.
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6.3. My Webalizer doesn't work. What's the problem?

One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.
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6.4. The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it.

WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link.
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6.5. I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.

This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free).
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6.6. ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.

Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be launched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.
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6.7. My SiteStudio doesn't work correctly.

Check with SiteStudio User FAQ.
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6.8. I can't install EasyApp applications right on www.example.com, but on www.example.com/application_name/

Unfortunately, this feature has not been implemented so far. As a solution, you can:

• set up a redirection rule in your control panel
• create a meta refresh tag in your index.html file

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